This Return & Refund Policy explains our policies regarding refunds and cancellations for Chat Tree AI subscription services provided by BAP Software Limited ("we," "us," or "our").
We are committed to customer satisfaction and providing fair refund policies while maintaining sustainable business operations.
Chat Tree AI operates on a subscription-based model where you pay for access to our AI-powered services for a specific period (monthly or annually). Our services are delivered immediately upon subscription activation and are consumed as you use them.
We offer refunds under the following circumstances:
Refunds are generally not provided in the following cases:
Under EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days without giving reasons. However, for digital services that begin immediately with your express consent, this right may be waived once service delivery has commenced.
Our 7-day satisfaction guarantee provides protection even after service delivery begins.
US users are subject to our standard refund policy as outlined above. Some states may have additional consumer protection laws that provide enhanced rights.
Users in other jurisdictions are subject to our standard policy, with additional rights as may be required by local consumer protection laws.
You can cancel your subscription at any time through:
You can reactivate your cancelled subscription at any time before the end of your billing period without losing your data or chat history.
To request a refund:
Refunds are processed using the same payment method used for the original purchase. We cannot provide refunds to different payment methods or accounts.
For subscriptions purchased with promotional codes or discounts:
Before initiating a chargeback with your bank or credit card company, please contact us directly. We're committed to resolving billing issues quickly and fairly.
Disputed charges or chargebacks may result in:
In cases of service interruptions due to circumstances beyond our reasonable control (natural disasters, pandemics, infrastructure failures, etc.), we may provide:
Business and enterprise accounts may have different refund terms as specified in their separate service agreements. Contact our business support team for assistance with business account refunds.
We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting. Material changes will be communicated to existing subscribers via email or account notifications.
Continued use of our service after policy changes constitutes acceptance of the updated terms.
To prevent abuse of our refund policy:
This policy does not affect your legal rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived by this policy.
EU consumers retain all rights under applicable EU consumer protection directives, including rights that cannot be contractually waived.
US consumers retain all rights under applicable state consumer protection laws, which may provide additional remedies beyond this policy.
For refund requests, billing questions, or policy clarifications:
Customer Support:
Email: support@chatree.ai
Subject Line: "Refund Request" or "Billing Inquiry"
BAP Software Limited
Website: https://www.chatree.ai
Satisfaction Guarantee: We stand behind our service quality. If you're not satisfied within your first 7 days, we're committed to making it right or providing a full refund.
Important: This policy is subject to applicable laws and regulations in your jurisdiction. Some regions may have mandatory consumer protection provisions that supersede certain aspects of this policy.